Your family workspace

You sign in with your email address and a password. Your password is stored only as a secure hash by our authentication provider, Supabase, and is never visible to Scholar Edu staff.

What is saved

Your profile, child profiles, recorded parent consent, lesson requests, messages, homework submissions and tutor reports are saved in the platform database. Only add information needed to support learning.

Profile photos

Every account has a profile photo so families, learners, tutors and staff know who they’re working with. Photos are cropped, shrunk and compressed on your device before upload, stored privately, and shown only to signed-in members you work with, through links that expire after an hour. You can change your photo at any time.

Activity records

For safety and security we record sign-ins and actions in the learning hub (for example “requested a lesson”), with the time and the account’s name, email and role. The content of messages, concerns and homework is never included. Only the Scholar Edu owner can view this record.

Who can see learning records

Family records belong to the parent account. Assigned tutors can access relevant learner and teaching records. Scholar Edu staff can access operational records. Safeguarding concerns are restricted to their reporting account and staff.

Children’s access

Children under 13 learn through their parent or guardian’s account and do not have their own login.

Learners aged 13 to 17 can have their own login, linked to a parent or guardian. It is created from a parent’s single-use invite link, or by the learner and then approved by the parent. We store the learner’s date of birth to check their age. A learner can see their own lessons, homework, learning plans and progress reports, submit homework, message their tutor or Scholar Edu staff, and report a concern. Booking, billing and account settings stay with the parent, who can see the learner’s lessons, homework and reports and can remove the learner’s login at any time.

Messages between a learner and their tutor are not shown to the parent. Scholar Edu staff can see them, for safeguarding.

Account requests

Use Messages to ask staff about your information, account access, corrections or deletion. A dedicated retention policy, support contact and approved privacy terms should be supplied before a wider launch.

Connected services

Online checkout, file uploads, automated email reminders and an embedded video classroom are not connected. Confirmed lessons may include an external HTTPS classroom link added by staff.